General Information

Artwork


When the term “In a Box” is used, the artwork is considered bitmap artwork. To ensure the best possible etch for your crystal pieces, all artwork should be sent in black and white vector art. Ideal formats include .ai, .eps and .pdf created in Adobe Illustrator CS5 or below on the Macintosh platform. Artwork that is placed or linked into these documents do not meet these requirements. Artwork should be created to hold a minimum of a 1 pt line weight.

Simple, bold sans-serif fonts are recommended. Many serif and script fonts are not recommended. If copy is sent with artwork, remember to send it in outlines or accompanied by the font file. Small marks such as registration ®, service SM and trademarks TM need to be enlarged, deleted or turned into a dot. Artwork that does not meet these requirements will have an art charge.

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Cancellations


Cancellations must be submitted in writing. No cancellations on items already produced. If an order is cancelled before any proof/ artwork has been started, there will be no charge. A charge of $40.00 (C) will apply to any order that is cancelled after a proof has been prepared or if there is no response to a proof for over 90 days.

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Claims


All claims for breakage must be made by receiver with the freight carrier. Receiver must save outer carton(s) as well as inner contents and notify carrier immediately for prompt inspection. Title to goods passes to purchaser at F.O.B. point and all recourse for damaged goods rests with the carrier and not Howe Promotional Marketing. No returns will be accepted without prior written approval.

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Color Fill


$8.00 (C) per color, per piece, per location. We cannot do exact color match or PMS color match.

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Confirmation


Orders are promptly acknowledged via fax/email. Please review the acknowledgement carefully for any discrepancy. Our acknowledgement and/or your approval supersede all terms on distributors PO unless contested prior to the production of your order.

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Consumer Products Safety Information Act


The Consumer Products Safety Information Act (CPSIA) sets rules and guidelines for all children’s products. Howe Promotional Marketing sells no products intended for use by children and therefore is not subject to CPSIA regulations. For more information on CPSIA guidelines, go to: www.cpsc.gov.

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Co-Op Policy


Use catalog end-quantity for pricing. Use catalog beginning quantity for less than minimum orders. Please mark all orders “Co-op” to assure proper billing. Send a copy of the brochure in which the item(s) will appear.

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Copy Changes


Free on all award items. Page will indicate if personalization is free. All other items are $7.50 (C).

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Credit Terms


Strict 30 days net for qualified accounts only. Accounts consistently past due, or those not eligible for open account, will be set-up as prepay customers. COD orders are not accepted. We accept VISA, MasterCard and American Express.

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Foreign Shipments


Distributor must choose carrier and provide an account number for billing. Howe Promotional Marketing is not responsible for researching and quoting shipping companies. There is a $25 (C) service charge per destination. Distributor must establish declared value for the air bill. If value is not stated on PO, we will use catalog pricing. Any duties, taxes, etc. charged back to us will be billed to the distributor; these charges may be billed 90 days or more after shipment.

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Freight Quotes


We will offer freight quotes, however we cannot be responsible for the accuracy of estimates, as carriers are rarely consistent from the estimates to the actual charges.

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Individual Mailings (Drop Shipments)


There is a $6.00 (C) charge (includes shipper-safe mailer) per package, plus actual shipping cost. Names and addresses must be furnished in Excel. Please contact customer service for formatting instructions. Additional charges will apply if not provided in Excel or formatted incorrectly.

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Insertions


There is no charge for insertions.

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Inventory


Howe Promotional Marketing makes every effort to maintain sufficient quantities to meet product demand; however, all orders are subject to product availability. Please check with customer service.

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Mailers


Items can be packaged in shipper-safe mailers for an additional $4.00 (C) charge per mailer.

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Memo Billing


Random samples can be sent on a 30-day memo bill when individual samples (not the total order) net $25 or more. Memo bill items must be returned within 30 days in order to receive a credit on product (not freight). Memo billing does not apply to spec samples or proofs.

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Minimum Order


Orders for less than the listed minimum quantities of a single size and style are subject to a $16.50 (C) service charge.

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Monogramming


Monogramming is available for the majority of our items with no set-up charge. Include with your order the list of initials and style desired. Contact customer service for further information.

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Office Hours


Our office hours are from 8:00a.m. to 5:00p.m. EST M-F.

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Opposite Side Etching


For etching in a secondary position, the cost is $4.50 (C) per unit, per location.

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Overruns And Underruns


We ship exact quantities.

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Packaging


All items (except bulk items) are packed in attractive gift boxes suitable for giving.

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Personalizations


Free on all award items. Page will indicate if personalization is free. All other items are $7.50 (C).

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Plain Merchandise


All items are available without etching at 10% off. There is a 15% restocking charge on all returned plain merchandise. Returns are not accepted without prior authorization.

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Pricing


All prices listed in this catalog are effective through September 1, 2014.

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Product Quality


All products are hand-etched via sandblasting. Variations in texture may occur and are not considered defects. Due to the various processes of glass and crystal manufacturing, please be aware that bubbles, flow lines, chill marks and other variances are acceptable and not considered defects. For specific information on each item, please refer to item to locate the quality code, then refer to our Quality Reference guide on page 167. **All sizes shown are approximate**

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Production Time


Normal: Please allow approximately 7 to 10 working days to produce a new logo (includes paper proof). Ship dates cannot be guaranteed for orders that are held up due to credit issues, lack of artwork, art approval, etc.

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Rush Orders


Rush orders are accepted, when possible, based on production availability. THERE IS NO ADDITIONAL CHARGE FOR RUSH ORDERS, however, expedited shipping will most likely be neccessary. Contact customer service for available production time.

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Holiday Production


For all orders received with artwork by December 1, we guarantee shipping (not delivery) by December 15. Please expect air freight charges may occur during the Holiday Season.

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Proofs


Paper Proof: No-charge proofs are provided for all orders, even exact repeat orders, unless otherwise requested, time permitting.Due to the unique production cycle of recognition products, and to allow us to produce rush orders, your proof will arrive approximately 3-5 days prior to your scheduled ship date. Ship dates cannot be guaranteed for orders that are held up due to credit issues, lack of artwork, art approval, etc.

Production Proof: [Etched proof of an in-house order sent for approval prior to production.] Please allow one week to prepare and ship proof and approximately 7 to 10 working days for production after approval.

Virtual Proof: $40.00 (C) for each virtual produced. Please allow 5 business days for production. Purchase order must be submitted for virtuals. You may do your own virtuals, at no charge, on our website.

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Proposition 65


Lead Crystal: Proposition 65 requires us to warn California residents that consuming food or beverages that have been kept or served in lead-crystal products, or handling products made of lead-crystal will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.

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Random Samples


Use end-quantity (A) for pricing. Random samples must be ordered before 1:00p.m. (EST) to ship that day. Samples requested with specific logos are not considered random samples.

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Set-Up Charges


There are no logo set-up charges as long as artwork is submitted per our guidelines. If art is not provided to our specifications, art charges may apply to “clean-up” the art. If art charges will be incurred, customer service will notify you prior to set-up. Please see “ARTWORK” above for art specifications. Note: Copy changes and personalizations are not considered set-up and charges still apply.

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Shipping


Orders are shipped UPS prepaid with freight charges added to the invoice. All orders are F.O.B. Northern Kentucky. Orders can be shipped via FedEx if a FedEx account number is provided. C.O.D. orders are not accepted.

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Spec Samples


Use end-quantity pricing for cost of item plus freight. Please allow 7-10 days for production.

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Split Shipments


There is an $8.00 (C) charge for each destination after first shipment.

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Trademarks


All liability for required trademarks on submitted art and copy rests solely with the customer and not with Howe Promotional Marketing. It is accepted by Howe Promotional Marketing as being in full compliance with all laws regarding copyright, patent, trademark or any similar protection. Pictured products, graphic designs and logos only represent our ability to duplicate art and to illustrate our etching technique. These designs are not available for use or sale unless expressly authorized by their owners. No product endorsements should be inferred.

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